Privacy Policy

Cabinet Connect of Upstate

Effective Date: 10/22/2022

Last Updated: 01/16/2025

Cabinet Connect of Upstate ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect information obtained through our website and services. By using our website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information from users, including:

a. Personal Information

• Contact Information: Name, email address, phone number, and business information you provide when you contact us or request our services.
• Payment Information: Billing details required for processing payments.
• Communication Preferences: Your preferences for SMS messages, voice calls, and other communication channels.

b. Non-Personal Information

• Usage Data: IP addresses, browser type, pages visited, time spent on the site, and other technical details automatically collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

a. Provide Services

Process inquiries and deliver our services, including advertising, website development, design, and video production.

b. Marketing Purposes

Send promotional emails, newsletters, SMS messages, and updates about our services. Customize marketing materials based on user preferences.

c. Website Improvement

Analyze usage trends to enhance website functionality and improve user experience.

3. Marketing Communications

By providing your contact information, you consent to receiving marketing communications from Cabinet Connect of Upstate through multiple channels. We offer separate, explicit opt-in consent for each type of marketing communication and campaign. You may consent to receive certain types of communications while declining others.

Email Communications

Service updates, special offers, promotions, and news about our business and services. You may opt out at any time by clicking the "Unsubscribe" link in our emails or contacting us at cabinetconnectsc@gmail.com.

SMS Communications

By providing your phone number, you consent to receiving SMS text messages from Cabinet Connect of Upstate. We will send you a confirmation message to verify your opt-in request.

Message Types and Frequency:

You will receive SMS messages for the specific campaigns and use cases you have opted into, which may include: service updates, appointment reminders, special offers, promotions, and other marketing content related to Cabinet Connect of Upstate services. We will not send more than two (2) SMS messages per day. You provide separate, explicit consent for each campaign or communication type. Your consent to one campaign does not apply to other campaigns.

Sending Hours:

We will only send marketing SMS messages between 8:00 AM and 8:00 PM in your local time zone, unless you have provided express written consent to receive messages at other times.

Message and Data Rates:

Standard message and data rates may apply to all SMS messages sent to and received from us, as determined by your mobile service provider. Please contact your mobile service provider for information about your wireless plan and charges. Cabinet Connect of Upstate is not responsible for any fees or charges imposed by your wireless carrier.

Opt-Out Instructions:

You may opt out of SMS communications at any time by replying "STOP" to any message, visiting our website, or by contacting us at cabinetconnectsc@gmail.com. After you reply "STOP," we will send you a final confirmation SMS confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt back in. To join again, simply provide your consent through our opt-in process.

AI Voice Communications

We may use artificial intelligence-powered voice technology and automated voice calls to deliver messages, updates, promotions, and service information to the phone number you provide. These communications may be made using a computerized calling system or voice bot technology.

Consent and Verification:

By providing your phone number, you expressly consent to receive these automated voice calls. You provide separate, explicit consent for each type of voice communication campaign. We will request confirmation of your consent before beginning to send voice messages.

Recording and Monitoring:

You understand that these calls may be recorded for quality assurance, training, and compliance purposes. By consenting to receive voice calls, you consent to the recording of those calls.

Opt-Out:

You may opt out of voice communications by replying "STOP" during the call, visiting our website, or contacting us at cabinetconnectsc@gmail.com.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality.
• Analyze user behavior and preferences.
• Provide targeted advertising.

You can manage your cookie preferences through your browser settings.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information:

• With service providers to help us operate our website and deliver services.
• To comply with legal obligations or respond to lawful requests from authorities.

6. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system can guarantee complete security, so we encourage you to take precautions when sharing data online.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or practices.

8. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing the data we hold about you.
• Requesting correction or deletion of your data.
• Opting out of certain data processing activities, including SMS and voice communications.

To exercise your rights, contact us at cabinetconnectsc@gmail.com.

9. Telecommunications Compliance

Our SMS and voice communication services comply with the Telephone Consumer Protection Act (TCPA) and all applicable telecommunications regulations. We maintain records of consent, honor opt-out requests, and do not send communications outside of allowable hours (8 AM to 9 PM, recipient's local time) unless you have provided express written consent to receive calls at other times. Each campaign requires separate, explicit consent. Your consent is limited to the specific campaign or communication type you have opted into.

10. Children's Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect information from them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will reflect the latest revision.

12. Contact Information

If you have questions or concerns about this Privacy Policy, our communication practices, or your data, please contact us at:

Email: cabinetconnectsc@gmail.com